LASFIT AIR care about customer experience. Our goal is to deliver the most convenient and streamlined customer service experience possible. Customers who receive defective products can apply for a return or replacement application directly on their order page within 30 days. Also, all our products come with a 2-Year warranty. You can click the button below to choose a platform you purchased from and enter your order number then submit to sign up for an 1-year extended warranty.

Return The Items and Get A Refund or Exchange Step by Step

1.  Helpful Tips

• Your order ID can be found on your purchase order/history, email, or invoice. Your order ID may vary depending on which retailer you purchased your LASFIT AIR product from.
• If you received your product as a gift, or if you are unable to provide the order ID, please send a picture of your product to support@lasfitair.com
• LASFIT AIR may require a return of the defective item for quality inspection before issue a refund or release a replacement.

 2. Customer Service

• Tel: (909) 758-7900
• Monday~Friday 9:00 am~5:00 pm (PST)
• Email: support@lasfitair.com
• Location: 9155 Archibald Ave., Ste. D Rancho Cucamonga, CA 91730 United States

3. 30-Day Money-Back Guarantee

LASFIT AIR is pleased to offer a 30-Day Money-Back Guarantee on our products. If you have purchased an undamaged product and wish to return it for any reason, you can do so within 30 days from the date of purchase. Here's how our refund process works:

Include All Accessories: To be eligible for a refund, your return must include all accessories that originally came with the product.

• Intact Original Package: The original packaging should remain intact when returning the product.
• Cost of Product Refund: For warranty claims that are not related to product quality issues, LASFIT AIR will refund the cost of the product itself.
• Return Shipping Responsibility: Please note that for warranty claims not related to product quality issues, the buyer is responsible for covering the return shipping costs.

It's important to meet these requirements to ensure a smooth return process. Returns may be rejected if the items do not meet the conditions mentioned above.

Please keep in mind that this guarantee expires 30 days after opening a warranty claim. If you did not make your purchase directly through LASFIT AIR's authorized sales channels, we recommend contacting the retailer where you made the purchase for refund inquiries. 

We hope this clarifies our 30-Day Money-Back Guarantee policy. If you have any further questions or need assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to help.

4. Warranty Statement  for Quality-Related Issues

At LASFIT AIR, we take pride in delivering products of the highest quality in material, craftsmanship, and service. Our commitment to quality is unwavering, and we back it with a comprehensive warranty. This warranty becomes effective from the date of purchase, ensuring your peace of mind.

Product Defect Replacement

LASFIT AIR is dedicated to your satisfaction. We stand by our products and will replace any items found to be defective due to manufacturer flaws, provided they meet eligibility criteria. Please note that the length of the warranty varies depending on the specific product you have purchased. 

Personal Use Exclusivity

Our warranty extends exclusively to personal use. It does not cover products that have been used for commercial, rental, or any other purpose for which the product was not originally intended. Please be aware that no warranties other than those explicitly stated with each product apply.

Non-Transferable Warranty

It is important to emphasize that this warranty is non-transferable. It is specific to the original purchaser and cannot be transferred to another party.

Limitations of Warranty

LASFIT AIR cannot be held responsible for any damages, losses, or inconveniences arising from equipment failure, user negligence and abuse, non-compliance with the user manual, or failure to follow any additional safety, usage, or warning instructions included in the product's packaging and manual.

Important Note on Replacements and Refunds

Please be aware that warranties on all replacements follow the same warranty timeframe as the original defective item. Additionally, warranties on products become void after a full refund has been issued.

We hope this clarifies our commitment to quality and the terms of our warranty. Your satisfaction is of utmost importance to us, and we are here to ensure that your LASFIT AIR experience is exceptional. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team.

5. Order Process for Warranty Claims

At LASFIT AIR, we are committed to ensuring a seamless and efficient process for handling warranty claims. To assist you better, please provide the following information:

A. Order Number: When initiating a warranty claim, kindly provide us with the order number associated with your purchase. This helps us locate your transaction and expedite the process.

B. Condition Details: It's essential that you share specific details about the item(s) and the problem(s) you've encountered. This information allows us to better understand your situation and address it effectively.

C. Visible Proof: To support your claim, please provide visual proof of the defective item(s). This can be in the form of clear photos or videos showcasing the issue. Additionally, if applicable, include the serial number of the product.

D. Quality Inspection: In some cases, we may request you to return the item(s) for a thorough quality inspection. Rest assured, if the defect is due to a product fault, LASFIT AIR will provide a prepaid shipping label for your convenience. We will also cover the shipping costs associated with arranging reshipment of the replacement item. However, if the return is due to personal reasons, the return shipping fee will be the responsibility of the buyer.

We are dedicated to resolving your concerns promptly and efficiently. Your cooperation in providing the requested information is greatly appreciated, as it helps us deliver the best possible service.

If you have any questions or need further assistance with your warranty claim, please do not hesitate to contact our customer support team. We are here to assist you every step of the way. Your satisfaction is our priority.

6. This warranty does not apply to the following:

• Damage due to abuse, accident, alteration, misuse, tampering, or vandalism
• Unsupervised use by children under 18 years of age
• Products without sufficient proof of purchase
• Improper or inadequate maintenance
• Purchases from unauthorized resellers
• Lost or stolen products
• Damage in return transit

7. Authorized Sales Channels

LASFIT AIR will definitely stand behind our products and provide a straightforward warranty. Please refer to the chart below for LASFIT AIR‘s authorized sales channels.